Knowledgebase and FAQs - VOIPo

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  1. Listings in public directories once number ports/transfers into VOIPo.  When you choose to transfer your existing number to VOIPo, we submit your number transfer request and retain the current directory listing. This means that whatever your previous listing was, this will be the same remain with VOIPo services. ... Read More
  2. Will I be provided with a Temporary Number while my number transfers/ports to VOIPo? When you sign up for VOIPo Residential / Small Business and request to transfer a number, a free "Virtual Number" (serves as a temporary incoming number) is provided at no additional cost. Please conta... Read More
  3. Am I able to transfer my cell phone number to VOIPo? We are able to port your existing wireless number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days.... Read More
  4. Speed Dial (Custom Outbound Route) To setup speed dial, login to the vPanel at account.voipo.com         1) Click on "Features"         2) Click on "Speed Dial" on the left column         3) In the "S... Read More
  5. Telemarketer Block  Telemarketers are getting more and more crafty these days. We have integrated a telemarketer block system driven on community based submissions.  If you enable this feature, any calls flagged by you or other VOIPo users... Read More
  6. Network Failover Forwarding  Did the kids bring down the home Internet again?  With Failover Forwarding, simply specify an alternative contact number and our system will automatically forward calls anytime you've lost connection to our network.  By default F... Read More
  7. Outgoing Caller ID Select between sending your outgoing caller ID, marking your call as Private, or blocking all outgoing caller ID information (will typically show as Unknown). Available under your vPanel Account Management Tool account.voipo.com     &n... Read More
  8. Call Blocking (Custom Inbound Route)  Route calls based upon your own unique criteria, all from the comfort of your web based vPanel account (located under Features -> Call routes-Incoming). Add specific numbers to route, define groups/contacts, or create your own custom rules ... Read More
  9. Call Forwarding Instantly forward all calls to an alternative phone number of your choosing. Additionally, you may forward calls based on a custom pre-defined criteria (Custom Inbound Call Routing). To setup call forwarding, login to your vPanel at account.v... Read More
  10. How do I reset my vPanel password?  If you have forgotten your password for the vPanel Account Management Tool, you can reset it by clicking on the Forgot Password option on the vPanel or visiting the following page: account.voipo.com/resetpw  You w... Read More
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